FAQ - The answers to all your questions...
How is my price determined?
Whether you're curious about the cost of your order or the price difference between different designs or products, we're always here to provide a quick, accurate price quote with no obligation to buy.
Chroma Apparel pricing is determined by three things:
The product you select.
The total number of ink colors needed for printing.
The total quantity of items in your order.
Other factors such as personalization (adding personalized names and/or numbers to your items) or special requests also affect the cost.
Savings tip: The easiest way to reduce the cost per item is to increase the quantity of your order. Consider ordering a few extras to maximize your savings. Reducing the number of ink colors in your design can also lead to significant savings. Our team of talented artists can make any design shine with only three, two, or even one ink color!
FREE with every order - no matter how large or small:
Design creation and review by a professional team.
Quality Care - at least three members of our staff check every aspect of your order to ensure perfection - guaranteed!
Guaranteed delivery date
No setup fees, No screen fees, and FREE art creation.
Amazing customer service - dedicated project manager to help through whole process.
Money-back guarantee if your not satisfied.
What are the acceptable file types you can accept?
.JEPG - Hi resolution - 300DPI or better, no less than 300-500KB
.TIFF - Hi resolution - 300 DPI or better, no less than 300-500 KB
.PDF - Non-flattened, with fonts outlined or sent along with file
.EPS - Non-flattened, with fonts outlined or sent along with file (Illustrator versions CS or lower)
. AI (Vector) - with fonts outlined or sent along with file (Illustrator versions CS or lower)
NOTE: These are the ideal file types we prefer. We understand you might not have these - we can work with others - please call to discuss.
How many do I have to order?
Our minimum order is 10 items. But we can handle anything - our typical size order is between 36 and 500. No order is too small or big for us to handle. Chroma Apparel can print as many items as you need for your unique cause or occasion!
Some items must use screen printing or embroidery, and may have different minimums.
Screen printing: Minimum quantity is 10. The price goes down the more you order.
Embroidery: Minimum quantity is 10.
How can I get help with my design?
One of the very special things about Chroma Apparel is that our artwork creation is always FREE. Maybe you have your own logo or have nothing but a napkin sketch - that is fine, we’re always happy to help! Click on the "request a quote" form and tell us all about what your looking for - our amazing art team will get to work designing something incredible for you. And we will never print without your approval. Feel free to make changes to our design until it's perfect!
Can I get a sample before I order?
Looking for the peace of mind from seeing, touching, or even trying on a product before placing your order? We can have a blank sample at your door within a week to make sure your printed products are exactly what you want. Just pay for shipping and the cost of the sample.
Most of our customers are confident knowing that in addition to seeing a very detailed proof via email - that multiple staff members review every order. Everyone from the print manager, artist, customer service department, and sales department all view your printed items to make sure they are perfect before completing the whole order. However, we know that sometimes circumstances may require sending a printed sample.
A sample printed with your custom design is available for a non-refundable $99.00 fee. It takes about 2-3 hours to setup a front only design - we have to pay 2-3 print team members for that time and effort which is why samples are so expensive. $20 extra for a second side printed.
What happens after I place my order?
Once you place the order we get to work. Shirts are ordered from one of our local warehouses. Our art team prints out your design and the production staff begins to burn screens. We print most jobs within a few days of art approval and payment. Each order is reviewed by at least three members of the Chroma Apparel team to make sure your design is perfect and ready for print. All art is thoroughly checked for printability and and errors. We will make sure that the artwork we print matches the proofs we sent you so double and triple check those for colors, placement, spelling, etc. We print and ship the same day in most cases and the items will arrive by the date you and Steve discussed.
You can check the status of your order at any time via email or phone with our experienced customer service staff. 1-800-315-9411
Can I pay with a check or purchase order?
Whether you’re paying online or over the phone, you have multiple payment options. You can pay for your order with a credit or debit card (MasterCard, Visa, Amex or Discover), your checking account, or a purchase order (PO) if approved to do so.
For large institutions, such as schools or government agencies we can accept a purchase order.
We do NOT print any job without either credit card, check, PO, or some other payment agreement.
What if I have a problem with my order?
Here are Chroma Custom Apparel we realize that for many people, creating custom products online may be new. With that in mind, we've rigorously tested our ordering and proofing systems and over the past 30 years have developed the best practices, rules, and guidelines to ensure you get the product you want.
Customized goods like shirts, polos, mugs, pens, etc are generally not accompanied by guarantees even in 2020. Here at Chroma Apparel we are confident in our work and want to change this. We deliver high-quality products - products that look just like what you created with our team.
If the products you receive differ materially from what you approved via email with us, if the garments or printing are flawed, or if your order arrives later than promised (not due to delivery carrier error), then you may return the custom goods for a full refund, within 10 days of receiving your order. If there is an issue please contact our team at 1-800-315-9411 or to find out what the options are.